Troubleshooting

Start with the symptom that matches what you see. These steps describe the current Rust server and Svelte web app. Provider outages, account entitlements, browser support and network policy can affect results.

Before changing anything, note the app version, install type, browser or IPTV player, whether the problem affects one channel or all channels, and the exact time it happened. Check the server’s own terminal or service logs. Do not post OTPs, passwords, cookies, playlist URLs, access keys, tokens, or the private data directory. Use Collect logs and report a problem safely before attaching diagnostics.

Choose a problem

• Installation, startup, architecture, permissions and ports
• JioTV login, OTP, sessions, tokens and JioTV+
• Fastway login, catalogue, DASH and PallyCon problems
• Channels, loading, buffering and subscriptions
• HLS, DASH, DRM, Widevine, licenses and browser security
• EPG, missing channels, playlists and mode changes
• Web access, settings, memory, crashes, Docker and updates

For setup instructions see Getting started, installation guides, configuration, live TV, and IPTV playlists.

Safe first checks

1. Confirm the server is running and use the address and port configured for that installation.
2. Reload the page once and try another channel. This helps separate a single-channel issue from a server-wide issue.
3. Check Settings for JioTV, JioTV+ and EPG status. The browser UI’s admin login and the JioTV account login are separate.
4. Reproduce once, then check the server output around the failure time. Share only a short, redacted excerpt with support.
5. Avoid repeatedly requesting OTPs or changing account, proxy, TLS or firewall settings without evidence.

Further help

If the relevant article does not resolve it, provide the app version, platform/install method, browser or player and version, exact failure time/timezone, the steps to reproduce, whether other channels work, and a redacted error excerpt. Follow the safe log/report guide before posting it.